At SmileSuite we've honed our lead response strategy.

When a practice’s lead enters into our system, the lead promptly receive a text, offering the choice to schedule via text or phone call. If there's no response, we swiftly follow up with a call within minutes of the initial text outreach

Examining the data from the latest 4500 leads, we discovered that 27.13% prefer the ease of text scheduling. 📊✨ 

These statistics emphasize the need for practices following up on leads to have:

1. The capacity and personnel to promptly engage and communicate with leads via text messaging.
   
   
2. It is crucial for practices to possess the necessary infrastructure for securely assessing leads via text messaging, ensuring they are genuinely interested in the services provided and align with the practice's scheduling criteria. SmileSuites' proprietary lead follow-up system enables the HIPAA-secure capture of the practice's qualifying questions, cross-referencing them with the intake criteria. This guarantees that only qualified leads are scheduled, preventing scenarios where, for instance, an orthodontic practice's schedule is filled with patients seeking cavity fillings.
   
   
3. Practices should have the capability to include links or systems in text messaging for scheduling the actual appointment.

At SmileSuite, our focus is on maximizing lead conversion for our dental, dental specialty and healthcare practices. 

Interested in exploring how SmileSuite can benefit your practice? Check out getSmileSuite.com or schedule a demo and engage in a conversation about optimizing lead response strategies. 

Experience the transformative power of SmileSuite for yourself and see how SmileSuite has revolutionized lead management and has generated over 250,000 new patient appointments for practices in the US and Canada. Invest in the future of your practice with SmileSuite—a solution designed to simplify new patient scheduling and lead follow-up.

Anthony Bonavoglia, DDS, MS is an orthodontist and co-founder and of SmileSuite, the all-in-one new patient scheduling solutions. Connect with Dr. B on LinkedIn or Facebook.