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Get a DemoSmileSuite FAQs
Questions? We’ve Got You Covered
Clear, honest answers to the questions teams ask before trusting someone else with their calls.
Getting Started with SmileSuite
Getting started with SmileSuite is simple and fast. We guide you through onboarding and handle the setup so you can begin having your calls answered in just a few days.
How do I get started with SmileSuite? +
We guide you through onboarding and handle setup so everything is ready from day one.
Do I need to change my business phone number? +
No, you can keep your existing number.
How long does onboarding take? +
Typically just a few days.
How SmileSuite Works
SmileSuite is a live call answering and customer engagement service that helps businesses capture more opportunities from every call.
In simple terms: We answer your calls, identify the reason for the call, and take the right action based on your preferences. This may include scheduling appointments, answering questions, capturing leads, or routing calls to your team. Our U.S.-based receptionists use structured workflows powered by CallNav Intelligence to ensure every caller receives a consistent, high-quality experience. You can use SmileSuite for full coverage, after-hours support, overflow calls, or specific call types, giving you complete control over how your calls are handled.
How are calls answered by SmileSuite? +
Every call is answered live by a trained U.S.-based receptionist. Your callers are greeted professionally using your customized script and brand voice.
Unlike automated systems, SmileSuite focuses on real human interaction, ensuring callers feel heard, understood, and guided to the right next step.
How does call routing work? +
Calls are routed using your custom rules, not a generic script. Based on the reason for the call, SmileSuite can schedule appointments, transfer calls, take detailed messages, or fully handle the request.
This flexible routing ensures each caller is handled efficiently while reducing interruptions to your in-house team.
What happens if my team is unavailable? +
SmileSuite ensures you never miss a call or opportunity. Whether your team is busy, after hours, or unavailable, we step in to capture key details, understand the caller’s needs, and take the appropriate next step.
Messages, leads, and call summaries are delivered instantly through your preferred channels so your team can follow up efficiently.
How do you handle different call reasons? +
SmileSuite uses CallNav Intelligence to guide every conversation. Each call is categorized in real time, allowing our team to follow the correct workflow for that specific situation.
New inquiries, existing customer requests, scheduling, billing questions, and urgent calls are all handled differently to ensure accuracy, efficiency, and a better caller experience.
How flexible is SmileSuite? +
SmileSuite works on your terms, not a fixed schedule. You stay in full control of when calls are handled and what actions are taken.
Many businesses use SmileSuite for after-hours coverage, overflow call handling during busy times, or as a backup when their team is unavailable. Others rely on us specifically for new inquiries and lead capture.
Because our service is fully customizable, you can adjust how calls are handled at any time. Whether you need full coverage or just support in specific situations, SmileSuite adapts to your workflow.
Pricing & Flexibility
SmileSuite offers transparent, usage-based pricing designed to give businesses more control over how calls are handled without paying for unnecessary extras.
In simple terms: Plans start at $149.99 per month, and pricing is tied primarily to the amount of live agent time used. SmileSuite offers transparent, straightforward pricing with no contracts or setup fees. We do not build pricing around add-on charges for normal operational support such as updating scripts, scheduling on your calendar, or ongoing support. This gives you more flexibility and control over how and when the service is used.
How much does SmileSuite cost? +
Plans start at $149.99 per month. SmileSuite uses a transparent pricing model that is designed to be straightforward and easy to understand.
Rather than charging for every small adjustment or support request, our pricing is primarily tied to live agent time and the level of service you use. This gives businesses a clearer way to understand cost while keeping pricing aligned with actual usage.
Are there contracts or setup fees? +
No. SmileSuite does not require long-term contracts or charge setup fees. You can get started without a large upfront cost and without being locked into a rigid agreement.
This gives you the flexibility to use the service in a way that fits your business, whether you need full coverage or support only in specific situations like after-hours or overflow.
How does SmileSuite pricing work? +
SmileSuite pricing is tied to agent time, not a long list of add-on fees. That means you are paying for the service being delivered rather than being charged extra for normal day-to-day support.
This approach makes pricing more predictable and more flexible for businesses that want live call answering, lead capture, scheduling support, overflow coverage, after-hours help, or other customized workflows without feeling nickeled and dimed.
Are there extra fees for script updates, support, or scheduling? +
No, SmileSuite is not built around charging extra for routine operational support. We do not structure pricing around things like updating your scripting, scheduling on your calendar, or standard support needs.
For many businesses, these are essential parts of making a call answering service actually useful. We believe those functions should support your workflow, not become a source of surprise fees.
Is SmileSuite pricing transparent? +
Yes. SmileSuite is designed to offer transparent, straightforward pricing. Our goal is to make it easy for businesses to understand what they are paying for and why.
Because pricing is centered around live agent support rather than scattered fees for every operational adjustment, it is easier to evaluate the value of the service and scale usage based on your needs.
Can I use SmileSuite only when I need it? +
Yes. SmileSuite is built to be flexible. Some businesses use us for full call coverage, while others use SmileSuite only for after-hours calls, overflow during busy periods, new client inquiries, or as backup when their team is unavailable.
This flexibility gives you more control over cost and allows you to use the service in a way that fits your business rather than forcing you into a rigid model.
Why is usage-based pricing helpful for a call answering service? +
Usage-based pricing helps align cost with the amount of live support your business actually needs. That can be especially helpful for businesses with changing call volume, seasonal demand, or different needs at different stages of growth.
Instead of paying for a rigid service model, you have a pricing structure that can support after-hours answering, lead capture, scheduling, overflow support, and customized call handling in a more efficient way.
Does SmileSuite lock me into a rigid service model? +
No. SmileSuite is designed to adapt to your workflow. You can decide how calls are handled, when support is used, and what types of calls SmileSuite should focus on.
That makes the service a strong fit for businesses looking for a customizable answering service with live U.S.-based support, flexible coverage options, and pricing that reflects real usage rather than operational friction.
Integrations & Security
SmileSuite is built to work within your existing systems while maintaining a strong focus on security, compliance, and reliability.
In simple terms: We take security seriously. SmileSuite is HIPAA secure and TCPA compliant, and our team is trained to handle sensitive information appropriately. We can also work within most calendars and practice management systems, allowing us to schedule appointments and manage calls as an extension of your team.
Is SmileSuite HIPAA Secure? +
Yes. SmileSuite is designed to be HIPAA secure. Our team is trained to handle sensitive patient and customer information appropriately, and our processes are built with privacy and security in mind.
Is SmileSuite TCPA compliant? +
Yes. We follow TCPA guidelines when handling calls and communications. This helps ensure that outreach, messaging, and follow-up are handled responsibly and in compliance with regulations.
Can SmileSuite work with my calendar or scheduling system? +
Yes. SmileSuite can work within most calendars and scheduling systems. Our team can schedule appointments directly in your system or follow your preferred workflow to ensure accuracy and consistency.
Will SmileSuite integrate with my existing systems? +
In most cases, yes. SmileSuite is designed to work alongside your existing tools and processes rather than requiring you to switch systems.
This allows us to function as an extension of your team without disrupting your current workflow.