Smart Call Answering for Small Businesses

We Answer. We Engage.
 You Grow.

From first ring to follow-up, SmileSuite handles every call your way — so opportunities never slip by. Our US-based agents use SmileSuite Reason-Based Logic™  to answer calls, engage leads, and handle admin tasks — so you can focus on growth.

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Trusted by 1000+ companies worldwide.

Why SmileSuite is different from
all other call answering services?

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We Don’t Just Answer....

We Personalize

 

A new lead shouldn’t be handled the same way as a billing question. With SmileSuite’s Reason-Based Routing, every caller gets a tailored experience so you can prioritize what matters—and control your budget.

 
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We Don't Just Wait...

We Engage.

 

Your web leads go cold in 5 minutes. Our US-based agents trigger an instant “Engage Cascade” — calling, texting, and emailing your new leads until they are booked on your calendar, so no opportunity is ever missed.

 
 

Not Just Another Call Service

A better experience for every caller — and every opportunity.

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It’s a Call Experience

That belief is built into how SmileSuite works.

Traditional Services

  • ✕ One script used for every type of call
  • ✕ Leads captured, but rarely followed up
  • ✕ Message-taking with no ownership or outcomes
  • ✕ Flat-rate plans that waste agent hours

SmileSuite

  • ✓ Only the call types you choose are routed to agents
  • ✓ Warm and cold leads actively worked until resolved
  • ✓ Inbound and outbound calls and texts handled by live agents
  • ✓ Custom questions, notifications, and follow-up by call type
  • ✓ Appointments scheduled directly on your calendar — no extra fees or handoffs
  • ✓ Warm call transfers when a live handoff makes sense
  • ✓ No fixed tiers, setup fees, or long-term commitments

Common Call Types

The Call Answering Service You Can Rely On

From first-time inquiries to follow-ups, SmileSuite has everything you need to keep your business growing.

New customer inquiries Scheduling & rescheduling Appointment confirmations Follow-ups & callbacks Billing & payment questions After-hours calls Overflow during busy hours General questions & routing Lead qualification & intake

Calls are handled differently based on why someone is calling — so every interaction feels intentional.

 

Your Perfect Call Flow in 4 Simple Steps

Designed around your goals — and your budget

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Step 1: Select Your Industry

Start with our library of pre-built customizations designed specifically for your field. No need to start from scratch.

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Step 2: Customize the Routing

Reason Based Routing™: We create unique paths based specifically on why they are calling - not just who they are.

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Step 3: Define Agent Actions

Control the outcome: data gathering, appointment scheduling, or a warm transfer to your staff.

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Step 4: Automate the Follow-Up

The work continues after the hang-up. Automatically notify your team and send a custom SMS or email to the caller instantly.
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Need Outbound Growth?

We don't just wait for the phone to ring. Ask about our Lead Outreach & Outbound Programs - customized strictly around your goals and budget.

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Questions? We’ve Got You Covered

Clear answers to the questions most teams ask before getting started.

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Trusted by Businesses Coast to Coast
Across the US & Canada

Real results from owners who switched from standard answering services.

"I was worried an answering service would sound robotic. But with SmileSuite’s Reason Based Logic, they handle my new leads completely differently than billing questions. My clients have no idea they aren't sitting right here in my office."

- Sarah J. – Dental Practice Owner

"I switched to SmileSuite because I was tired of paying for 'buckets' of minutes I never used. Their pay-per-minute model saved me 30% in the first month alone. Finally, a fair pricing structure without the long-term contracts."

- Mike R. – HVAC Company Owner

"We don't just use them for inbound calls. Their team actively chases down our web leads and books appointments directly on our calendar. It’s like having a full-time sales assistant for a fraction of the cost."

- Elena T. – Real Estate Broker
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