Concierge System

A White Glove, End-to-End Concierge Solution for Orthodontists

We provide a full-service patient nurturing suite to help our clients improve their start numbers by ensuring that no patients are lost, from the initial contact to the signing of the contract.

Professional Patient Follow-Up with A Human Touch

Our concierge team features real orthodontic professionals, based in the U.S., with extensive training in how to properly nurture and communicate with your prospective patients.

When a prospective patient reaches out to you, even if it’s on a night or weekend, our concierge team is there to answer the phone, text, email… or however the prospective patient chooses to reach out.

From here, our team provides remote new patient services, supporting your new patient in scheduling their first appointment. We gather their history and verify insurance information, while answering any questions they may have and scheduling their new patient exam.

You present treatment on our world-class presentation system, and if the prospective patient doesn’t begin treatment, we follow-up and keep in touch with them to address any barriers stopping them from saying yes to treatment.

If the patient cancels or doesn’t show up for their appointment, our team will continue following up to reschedule.

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SmileSuite concierge member illustration
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two women with SmileSuite logo illustration

We’re here to help you cover all the bases, so you don’t have to worry about missing out on new patients.

Our Game-Changing Software

Automation to Save You Time

Complete automation of your presentation, designed to save your team precious time.


Built-in, smart follow-up tools to ensure that you never lose track of a patient again.

Full Transparency

Your team has access to the software to track your communications, new patients and consultations at any time.

A Complete Concierge System

100% of your new patients will receive 100% personalized attention from our professional concierge team—100% of the time.