SmileSuite

FAQ

Considering SmileSuite?

Please take a minute or two to hear one of our clients talk about how SmileSuite has improved their daily workflow and boosted their new patient starts. If you can’t find the answers you are looking for on this page, we are happy to schedule a demo to walk you through how SmileSuite can work for your practice!

Schedule a Demo

FAQs

Our Concierge team members are available Monday through Friday from 8 a.m. EST to 11 p.m. EST, and Saturday/Sunday from 10 a.m. EST to 6 p.m. EST. We answer patient phone calls and inquiries on nights and weekends, so you don’t miss a single call or request.

Absolutely! Our team will answer the phone just as you would in your practice. A part of the onboarding process is reviewing and approving the script for your program. We will represent your brand authentically and professionally—every time.

SmileSuite includes a patient follow-up system and human Concierge Team (not bots) proven to boost new patient exams. We guarantee the highest level of customer service when we communicate with your patients, and with your team.

SmileSuite is built and run by a successful orthodontist and experienced practice consultants, and each of our Concierge Team members endures extensive training from our experienced practice consultants.

All of our calls are recorded for quality control and peer reviews, so we can continue to improve our strategy. We take pride in our work and we’re passionate about what we do.

We never overstep our bounds. If there is a matter that needs your attention, our amazing and comprehensive patient management/engagement software features the ability to redirect the patient seamlessly back to your office.

Absolutely. We are a direct extension of your office. When we answer patient phone calls, your patients will never know that we are not actually present in your office. All of our Concierge Team members are based in the U.S. and trained extensively in effective patient follow-up and patient nurturing.

Wherever your patients are choosing to reach you, we’re here to answer them and coordinate their appointment. In addition to phone services, we can engage with prospective patients that come in through webleads, within the optimal lead response time (often within minutes) – 7 days a week, nights and weekends.

Yes, they are! All of our concierge team members are trained and based in the United States. They undergo a vigorous hiring process to ensure that we are providing the highest quality experience for your and your patients.

We will take care of connecting our software with your Voice-over IP service if you wish! When you book a demo with us, we’ll explain the entire process and discuss all configurations.

You pay only for what you need. No contracts or random hidden fees with SmileSuite! We’re confident that you’ll love us and love what we can do for your practice—so we don’t find contracts necessary.

Getting started with SmileSuite is truly a breeze. Did we mention that SmileSuite was created by an orthodontist and practice consultants, for orthodontists? We know, firsthand, that you and your team are busy and the last thing you need is an arduous process.

We will work with your team to get SmileSuite setup for your practice, obtain your desired practice scripting, and train your team to properly use the SmileSuite program and take advantage of all of its features.

Ready to get started? We’re ready to meet you. Book your demo today.

A Complete Concierge System

100% of your new patients will receive 100% personalized attention from our professional concierge team—100% of the time.