Life can be hectic, no shows and cancelled appointments are inevitable – but now they don’t have to mean the end of the line for your prospective new patient.
If your patient no shows or cancels their New Patient Exam, you can re-engage them in our system with just a few clicks. Our team will take it from there, contacting the patient for an additional 2 weeks (5 touchpoints) in effort to rebook their appointment.
As always, you can rest assured that our team will represent your practice in a professional and polite manner with personalized follow up for each patient. If the patient has a reason for not wanting to reschedule, we will note in there profile to communicate with your team.
Here’s how to initiate no show or cancelation follow up in the SmileSuite app:
If you’re a software only customer and interested in no show or cancelation follow up, please contact Kristen. If you’re interested in the SmileSuite concierge system as a whole, book a free demo here.
Come check out our booths, sign up for a free demo of SmileSuite, and keep an eye on our social media for giveaways and prizes!
Experience our new SmileSuite brand for the first time. We rebranded from Startaloo to SmileSuite to better convey our full suite of services – a white glove, end-to-end concierge patient follow-up system for orthodontists. (That was a mouthful, but we really do it all.)
With SmileSuite, you can rest assured that 100% of your new patients will receive 100% personalized attention from our professional concierge team—100% of the time.
See our new brand come to life at Mother of Pearls Conference and Orthopreneurs Summit.
Mother of Pearls is hosting their 3rd annual orthodontic conference, featuring 30 guest speakers and 70 exhibits created for orthodontists, by orthodontists. This conference gives orthodontists around the country a chance to unite and gain some valuable knowledge for your practice.
SmileSuite is heading to this year’s Orthopreneurs Summit too! Featuring dozens of experts, Orthopreneurs provides new tools and fresh ideas to help you grow your practice, further develop your profession, and inspire personal growth and success.
Still your end-to-end concierge solution to take your patients from Contact to Contract
We may have a new name and look, but our our #1 goal hasn’t changed. We’re here to get you more starts. We are still the first-of-its-kind concierge system that eliminates inefficiencies in the new patient outreach and follow-up process for orthodontists – with white-glove service by a specialized Virtual Concierge team.
Why the name change?
Since Startaloo’s inception, we have evolved our solution to match the ever changing needs and priorities of our clients—just like you do for your patients. Our roots in post-consult follow-up and pending patient engagement strategies are still a core tenant of how we help our clients, and now the Smile Suite system takes nurturing your patient leads even further.
We feel that our new brand more accurately represents our holistic approach of blending modern technology with genuine, personalized concierge service that has proven most effective for keeping practices busy and patients happy—and thus, SmileSuite was born.
Our full suite of services features
100% around-the-clock follow up by our professional concierge team
Comprehensive pre-appointment nurturing with health history collection and insurance verification
A world class presentation system and robust software
Ongoing post-consult engagement for pending patients
With SmileSuite, 100% of your new patients will receive 100% personalized attention by a trained concierge who represents your brand positively and professionally.
What can current clients expect with this rebrand?
Other than our software system showcasing our new name and logo, you can expect the same level of service, experience and value that we’re known for providing. Our services are only going to get better as we continue to build out our suite of solutions.
If you have any questions, reach out to us at email@example.com